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Implementing Continuous Feedback


Microsoft

About this course

This course provides knowledge and skills to implement continuous feedback. Students will learn how to recommend and design system feedback mechanisms, implement a process for routing system feedback to development teams, and optimize feedback mechanisms.

What you'll learn

  • Design practices to measure end-user satisfaction
  • Design processes to capture and analyze user feedback from external sources
  • Design routing for client application crash report data
  • Recommend monitoring tools and technologies
  • Recommend system and feature usage tracking tools
  • Configure crash report integration for client applications
  • Develop monitoring and status dashboards
  • Implement routing for client application crash report data
  • Implement tools to track system usage, feature usage, and flow
  • Integrate and configure ticketing systems with development team's work management system
  • Analyze alerts to establish a baseline
  • Analyze telemetry to establish a baseline
  • Perform live site reviews and capture feedback for system outages
  • Perform ongoing tuning to reduce meaningless or non-actionable alerts

Prerequisites

  • Students should have fundamental knowledge about Azure, version control, Agile software development, and core software development principles. It would be helpful to have experience in an organization that delivers software.
  • It is recommended that you have experience working in an IDE, as well as some knowledge of the Azure portal. However, students who may not have a technical background in these technologies, but who are curious about DevOps practices as a culture shift, should be able to follow the procedural and expository explanations of continuous integration regardless.

Course Staff

Tarun Arora

Tarun Arora

Tarun Arora is obsessed with high quality working software, DevOps and continuous delivery. He is a Microsoft MVP in Azure Dev Tools and the author of several publications on Agile & DevOps. Tarun heads up the DevOps practice for Avanade in London where he works with leading banks and global trading companies to enable them to ship good quality working software, securely and more frequently. You can follow him on @arora_tarun to get the latest on DevOps and his travels around the world.

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